Robert Atwater

An ambitious IT Compliance Admin and automation enthusiast seeking a part−time IT contract or full-time IT employment with growth potential.

RECENT EXPERIENCE

The State of Utah, Utah — Network Cloud / Compliance Admin

March 2023 − PRESENT (1yr 1mo)

• Saved the State 400+ hours of work in 2023 through API automation
• Coordinated the efforts of 15+ IT experts and vendor representatives while resolving complex connectivity problems
• Planned Forescout zero trust posturing implementation and instructed various state agency stakeholders about agency impacts

Texas Instruments, Utah — Security Communications Center

February 2023 − PRESENT (1yr 2mo)

• Resolved IT desktop support, setup, and connectivity concerns
• Programmed spreadsheets to remove human errors in reporting

Adobe, Utah — Training Supervisor/Security Operations Center

September 2018− February 2023 (4yr 5mo)

• Met IT desktop support and setup needs both on−site and globally
• Troubleshooting network connectivity and verifying functionality
• Responded to incidents and produced KB articles in ServiceNow

ADDITIONAL EXPERIENCE

AT&T, Utah and California — Store Manager/Tech Sales

4yr 2mo

• Provided IT Customer Service for cellular and fiber internet setup

CompUSA, Utah and Hawaii — Assistant Tech Sales Manager

5yr 2mo

• Led a team of 30+ employees to a 6-year high for computer sales

Varsity Tutors, Utah — Computer Science and Math Tutor

1yr 7mo

• Tutoring HTML, CSS, Javascript, C++, C#, and Mathematics

EDUCATION

Brigham Young University — B.S. (70% complete)

September 2012 − August 2015

Was accepted into the Mechanical Engineering(ME) professional program with a 3.8 GPA in ME prerequisite courses
Minor coursework complete: 100% Computer Science, 96% Mathematics
Business Writing certification awarded in 1998

RECENT EXPERIENCE DETAILS

The State of Utah, Utah — Network Cloud / Compliance Admin

March 2023 − PRESENT (1yr 1mo)

As an IT Admin with the State of Utah's Division of Technology Service (DTS) Network Cloud/Compliance team, my primary responsibility has been supporting the compliance IT Master Engineer in managing the ForeScout zero trust security implementation. This has involved tasks such as managing logical network segmentation, automating "non−compliant device" email notifications, and configuring security appliances for installation in data centers.

During my involvement in a massive statewide project to rename devices and VLANs, I saved the State of Utah 400+ work hours by implementing a SaaS/API automation solution that was driven by Google AppsScript (Javascript), Google Sheets, JSON, and XML. I proposed, developed, and executed the automation that parsed and processed the Cisco Meraki API data. Then, my program presented the information in the client's requested format. The end product not only saved 400+ hours, but it significantly improved the accuracy of the final product by removing the human element from over 20,000 device/VLAN name changes.

Currently, one of my main focuses is preparing and presenting our plans to implement Forescout posturing with the other state agency clients. This involves instructing them on the process and implications of going live with the first phase of a zero trust security strategy. I also develop and provide security access to compliance dashboards to increase stakeholder confidence and provide visibility to the potential impact to their employees.

I am also assisting with a large−scale hardware refresh/update project. My role involves verifying firewall access and network connectivity between Forescout managing appliances and Fortinet Fortigates.

Texas Instruments, Utah — Security Communications Center

February 2023 − PRESENT (1yr 2mo)

While working in the LFAB Security Communications Center (SCC), I work alongside IT personnel in upgrading software, verifying network connectivity, and testing software functionality. I also provide remote IT Customer Service via phone and email to employees needing security software or policy related assistance. To remove the potential for human errors and standardize the reporting format, I developed 3 broadly used spreadsheet-based report forms.

Adobe, Utah — Training Supervisor/Security Operations Center

September 2018− February 2023 (4yr 5mo)

While on the Adobe contract, I worked in the Global Security Operations Center (GSOC). Because I opened the Lehi, Utah branch of this department, I was tasked with meeting all of the IT−related desktop setup needs. This included: ordering equipment, verifying equipment functionality and network connectivity, and maintaining computer and server functionality using Remote Desktop Protocol (RDP).

I occasionally provided remote IT Customer Service via phone and email for receptionists and employees who needed assistance with building access, travel-related security concerns, and other security policies. Additionally, I was given the role of training supervisor, which required me to verify that the GSOC team was compliant with all training and performance expectations. In these capacities, I wrote and produced over 100 knowledge base articles and tutorial videos to be offered via email or in ServiceNow.

My team also used ServiceNow to receive and respond to time−sensitive requests and incidents. To meet the increased demands created by COVID−19, I developed and maintained a javascript−driven web form that saved an estimated 170 work hours, while also improving the reporting consistency and accuracy. These events further required daily executive summary emails which I prepared on behalf of the team of 20+ employees.